FAQ
NEED HELP?
FREQUENTLY ASKED QUESTIONS
How can I contact customer support?
You can reach our customer support team by emailing support@whistleandpaw.com or calling +61 439 714 991. Our customer support team is available Monday to Friday, 9:00 AM – 5:00 PM Australian Eastern Standard Time (AEST), and we aim to respond to all enquiries within 24 business hours. Messages received outside these hours will be responded to on the next business day.
Where do you ship to?
We currently ship within Australia only, including metro and regional areas. For full delivery information, please see our Shipping Policy.
What are the shipping costs?
We offer free standard shipping on all orders within Australia, with no minimum order requirement. You can find more information in our Shipping Policy.
How long will it take to get my order?
Our estimated total delivery timeframe is 7–14 business days. This includes approximately 1–2 business days for handling and 6–12 business days for transit. You will receive tracking information once your order has been dispatched. For more information, please see our Shipping Policy.
Is my payment data safe with you?
We take the security of your personal and payment information seriously. Our store is powered by Shopify, and payment information may be processed by Shopify and the relevant payment provider rather than being stored directly by Whistle And Paw. For more information about how we handle personal information, please see our Privacy Policy.
What payment methods do you accept?
We accept major credit and debit cards including Visa, Mastercard and American Express, as well as PayPal, Apple Pay, Google Pay, Shop Pay, Afterpay and Zip. Available payment options will be displayed at checkout.
What is your return policy?
We offer a 30-day change-of-mind return policy for eligible products. To request a return, please contact us within 30 days of receiving your order and we will guide you through the process. Eligibility requirements and information about faulty or incorrect products are available in our Refund Policy.
The estimated delivery time has passed. Where is my order?
If your order has not arrived within the estimated timeframe, please first check the tracking information provided with your shipping confirmation. If tracking has not updated for an unusual period or you need further assistance, contact us at support@whistleandpaw.com or call +61 439 714 991 and we will investigate the shipment with the carrier. You can also review our Shipping Policy.