Shipping policy
Last updated: August 15, 2026
At Whistle And Paw, we aim to make delivery straightforward and transparent.
We currently ship within Australia only and offer free standard shipping on all Australian orders with no minimum purchase requirement.
We do not currently offer international shipping.
Order Processing
Our order cut-off time is:
5:00 PM Australian Eastern Standard Time (AEST)
Orders placed after the cut-off time will begin processing on the following business day.
Our standard handling time is:
1–2 business days, Monday to Friday.
Business days exclude weekends and applicable public holidays.
Delivery Times
Once dispatched, our estimated transit time is:
6–12 business days, Monday to Friday.
This means the estimated total timeframe from placing your order to delivery is:
7–14 business days.
These timeframes consist of:
Handling: 1–2 business days
Transit: 6–12 business days
Estimated total: 7–14 business days
Delivery timeframes are estimates rather than guaranteed delivery dates.
Events outside our reasonable control, such as carrier delays, severe weather, public holidays, high-volume periods, transport disruptions or incorrect delivery information, may occasionally result in delays.
Where a delivery issue occurs, we will work with you and the relevant carrier to investigate and resolve the matter.
Shipping Costs
Standard shipping is free throughout Australia.
There is no minimum order requirement to qualify for free standard shipping.
Any applicable shipping charge or optional delivery service offered to you will be clearly displayed before you complete checkout.
Clear total pricing is particularly important under Australian pricing rules, which require applicable taxes and unavoidable or pre-selected charges to be reflected in the total price displayed to consumers.
Carriers
Depending on your order and delivery location, Whistle And Paw may use carriers including:
- Australia Post
- CouriersPlease
The carrier selected may vary according to product size, destination, warehouse and delivery requirements.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation containing tracking information.
You can use the tracking information provided to monitor the progress of your delivery.
If an order is dispatched in more than one parcel, you may receive separate tracking information for each shipment.
Multiple Parcels
Orders containing multiple products may occasionally be dispatched separately.
This means one item may arrive before another even though they were purchased in the same order.
Where separate tracking numbers are issued, please check each tracking number before contacting us about a missing item.
Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your address, contact us as soon as possible at support@whistleandpaw.com.
We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that shipping information can be changed after an order has entered fulfilment or has been dispatched.
Delayed Deliveries
If your tracking has not updated for an unusual period or your order appears significantly delayed beyond the estimated delivery timeframe, please contact us at support@whistleandpaw.com.
We will investigate the shipment with the carrier and work with you to resolve the issue.
Online purchases remain subject to applicable Australian consumer rights relating to products that are delayed or not received.
Lost Packages
If a package is confirmed as lost in transit, Whistle And Paw will provide an appropriate resolution, which may include a replacement or full refund.
We do not treat transfer of an order to a carrier as removing our obligations to you under the Australian Consumer Law.
Missing or Incorrect Items
If your parcel arrives but an item is missing, or you receive a different product from the one you ordered, please contact us preferably within 7 days of delivery so we can investigate the issue promptly.
Please include:
- Your order number.
- A description of the missing or incorrect product.
- Photographs of the parcel and contents where reasonably appropriate.
If we confirm an error, we will arrange an appropriate resolution at no additional cost to you.
The 7-day notification request is intended to help us investigate delivery issues efficiently and does not limit any rights you may have under the Australian Consumer Law.
Damaged Products
If your product arrives damaged, defective or unsafe, please contact us as soon as reasonably possible.
Please refer to our Refund Policy for information about remedies, returns and Australian Consumer Law rights.
Contact Us
Store Name: Whistle And Paw
Email: support@whistleandpaw.com
Address: 171 Todman Ave, Kensington NSW, 2033, Australia
Phone: +61 439 714 991
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Australian Eastern Standard Time (AEST).
We aim to respond within 24 business hours, Monday to Friday. Messages received outside business hours or on weekends will be answered on the next business day.