Terms of service
Last updated: August 15, 2026
Overview
Welcome to Whistle And Paw.
The terms "Whistle And Paw," "we," "us" and "our" refer to Whistle And Paw.
Whistle And Paw operates this website and online store, including the information, content, functionality, products and related services made available through it (collectively, the "Services").
Our store is powered by Shopify.
These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies displayed on our website, govern your use of the Services and purchases from Whistle And Paw.
By accessing or using the Services, you agree to these Terms.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.
1. Eligibility and Accounts
Purchases through Whistle And Paw are intended to be made by persons who are at least 18 years old or otherwise have legal capacity to enter into the transaction.
The Services are not directed specifically to children.
When placing an order, you agree to provide information that is accurate, current and complete.
If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for activity undertaken through your account.
2. Products
We make reasonable efforts to accurately display and describe the products available through our store.
However, product appearance and colour may vary slightly depending on factors such as device displays, lighting and manufacturing variations.
Product measurements and specifications will be displayed where applicable.
3. Pet Sizing
For products such as clothing, harnesses, collars and other fitted pet accessories, customers should carefully review the applicable sizing guide and measure their pet before ordering.
Sizing may vary between different products and manufacturers.
Unless required under the Australian Consumer Law, an incorrectly selected size will generally be treated as a change of mind and will be subject to our Refund Policy.
Nothing in this section affects your rights where the wrong size was supplied, the product was incorrectly labelled or the product otherwise fails to satisfy applicable consumer guarantees.
4. Pet Safety and Appropriate Use
Pet owners are responsible for selecting products that are appropriate for their animal's size, age, breed, behaviour and intended use. You should:
- Follow all product instructions and warnings.
- Ensure products are correctly fitted where applicable.
- Supervise pets where supervision is recommended or reasonably appropriate.
- Regularly inspect products for wear, damage or loose components.
- Stop using a product if it becomes damaged or unsafe.
- Keep small or detachable components away from animals where they may present a choking or ingestion risk.
- Seek professional veterinary advice where you have concerns about your pet's health or wellbeing.
Product information provided through Whistle And Paw is intended for general informational purposes and is not veterinary or medical advice.
Nothing in this section removes our responsibility to supply products that comply with applicable law. Australian sellers have product-safety obligations, and unsafe consumer products can give customers rights to replacement, refund and potentially compensation.
5. Orders
Submitting an order constitutes an offer to purchase the selected products.
An order is accepted when we confirm acceptance and successfully process the relevant payment.
We reserve the right to reject or cancel an order where reasonably necessary, including where:
- A product is unavailable.
- Pricing or product information contains a genuine error.
- Payment cannot be processed.
- Fraud or unauthorised activity is suspected.
- We cannot deliver to the supplied address.
- An order breaches these Terms.
If we cancel an order after payment has been received and no goods are supplied, the relevant amount will be refunded.
6. Order Changes and Cancellations
Please review your order carefully before submitting it.
If you need to change or cancel an order, contact us as soon as possible at support@whistleandpaw.com.
We will make reasonable efforts to accommodate cancellation or amendment requests before fulfilment, but we cannot guarantee that an order can be changed after processing or dispatch has begun.
This does not affect any rights you have under the Australian Consumer Law.
7. Prices and Currency
All prices displayed on the Australian Whistle And Paw store are in Australian dollars (AUD) unless clearly stated otherwise.
Prices are displayed in accordance with applicable Australian pricing requirements and include applicable taxes and unavoidable charges where required by law.
Optional charges, if any, will be displayed before you complete your purchase. Australian consumer pricing rules generally require businesses to present the minimum total price inclusive of applicable taxes and unavoidable fees.
Prices, promotions and discounts may change from time to time. Changes will not ordinarily affect orders already accepted by us, except where permitted or required by law.
8. Payment
Payment must be successfully authorised before an order can be fulfilled.
You agree to provide accurate payment and billing information and confirm that you are authorised to use the selected payment method.
The payment methods available to you will be displayed at checkout.
9. Shipping and Delivery
Whistle And Paw currently ships within Australia only.
Standard Australian shipping is free unless otherwise clearly stated before purchase.
Our standard delivery estimates are:
- Handling: 1–2 business days.
- Transit: 6–12 business days.
- Total estimated delivery: 7–14 business days.
Full information is available in our Shipping Policy.
Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control.
We will work with customers to investigate delivery problems.
10. Returns, Refunds and Consumer Guarantees
Change-of-mind returns are governed by our Refund Policy.
Our voluntary return policy does not limit your statutory rights.
Products sold to Australian consumers come with guarantees under the Australian Consumer Law, including requirements relating to acceptable quality, safety, fitness for purpose and correspondence with descriptions.
Where a product fails to meet applicable consumer guarantees, remedies may include repair, replacement, refund or compensation depending on the circumstances.
11. Product Availability
Products may be discontinued, replaced or become unavailable without notice.
We may limit quantities available for purchase where reasonably necessary.
If an ordered product becomes unavailable after payment, we will contact you and provide an appropriate solution, which may include a refund.
12. Website Information
We make reasonable efforts to ensure website information is accurate. Occasionally, information may contain errors relating to:
- Product descriptions.
- Dimensions.
- Pricing.
- Promotions.
- Availability.
- Delivery estimates.
- Product images.
We may correct errors and update information when identified.
Nothing in this clause gives us the right to disregard obligations arising under Australian Consumer Law or Australian pricing laws.
13. Intellectual Property
Unless otherwise stated, content appearing on the Whistle And Paw website, including branding, logos, text, graphics, photographs, videos, design elements and website content, is owned by or licensed to Whistle And Paw.
You may access the website for personal, non-commercial use.
You may not reproduce, distribute, republish, commercially exploit or create derivative works from protected website content without permission except where permitted by law.
14. Reviews and User Content
If you submit reviews, photographs, feedback or other content to us, you confirm that you have the right to provide that content. You must not submit content that:
- Is knowingly false or misleading.
- Infringes another person's intellectual property.
- Is unlawful, defamatory, threatening or abusive.
- Contains malicious software.
- Improperly discloses another person's personal information.
Where permitted by law, you grant us permission to display, reproduce and use content voluntarily submitted for review, marketing, website or promotional purposes.
We will not knowingly misrepresent customer reviews or create false reviews.
15. Third-Party Services and Links
Our Services may include links, integrations or functionality supplied by third parties.
Whistle And Paw does not control independent third-party websites and is not responsible for their content, availability or privacy practices.
Use of third-party services may be subject to separate terms and privacy policies.
16. Shopify
Whistle And Paw's ecommerce store is powered by Shopify.
Purchases made from the Whistle And Paw store are transactions between you and Whistle And Paw.
Shopify provides the technology used to operate our store but is not the seller of Whistle And Paw products.
Personal information processed through Shopify is addressed further in our Privacy Policy.
17. Prohibited Uses
You must not use the Services:
- For unlawful or fraudulent activity.
- To violate applicable law.
- To infringe intellectual property rights.
- To transmit malware or malicious code.
- To interfere with website security.
- To access systems without authorisation.
- To scrape, copy or exploit website content in breach of these Terms or applicable law.
- To impersonate another person.
- To submit materially false or misleading information.
- To harass, threaten or harm other users or our staff.
We may restrict access to the Services where reasonably necessary in response to misuse.
18. Disclaimer
Information on our website is provided for general informational purposes.
In particular, information relating to pets, product suitability, behaviour, nutrition, grooming or animal wellbeing is not intended to replace advice from a qualified veterinarian or other appropriately qualified professional.
We do not guarantee that every product will be suitable for every animal.
Customers should consider their own pet's individual needs and carefully follow product instructions and warnings.
Nothing in these Terms excludes warranties, consumer guarantees, liabilities or remedies that cannot lawfully be excluded.
19. Limitation of Liability
To the maximum extent permitted by law, Whistle And Paw will not be responsible for loss or damage resulting from:
- Deliberate misuse of a product.
- Use contrary to clear product instructions or warnings.
- Continued use of a product after it has become visibly damaged or unsafe.
- Unauthorised modification of a product.
- Circumstances outside our reasonable control where liability may lawfully be excluded.
Nothing in this section excludes or limits liability that cannot lawfully be excluded, including rights and remedies under the Australian Consumer Law.
20. Privacy
Our collection, use and disclosure of personal information is governed by our Privacy Policy.
By using our Services, you acknowledge that personal information may be processed by Whistle And Paw, Shopify and relevant service providers as described in that policy.
21. Termination
We may suspend or terminate access to the Services where you materially breach these Terms, engage in fraud or misuse the website, subject to applicable law.
Any provisions that by their nature should continue after termination will remain in effect.
22. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or severed to the minimum extent necessary, and the remaining provisions will continue to apply.
23. Entire Agreement
These Terms and the policies incorporated by reference constitute the agreement between you and Whistle And Paw relating to your use of the Services and purchases from our store, subject to any rights that cannot lawfully be excluded.
24. Governing Law
These Terms are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws of Australia.
Nothing in this clause prevents an Australian consumer from exercising rights available to them under applicable consumer protection legislation or from accessing a court or tribunal where they are legally entitled to do so.
25. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, Services or legal obligations.
The current version will be published on this website together with its most recent update date.
Where required by law, we will provide appropriate notice of material changes.
Contact Us
Store Name: Whistle And Paw
Email: support@whistleandpaw.com
Address: 171 Todman Ave, Kensington NSW, 2033, Australia
Phone: +61 439 714 991
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Australian Eastern Standard Time (AEST).
We aim to respond within 24 business hours, Monday to Friday. Messages received outside business hours or on weekends will be answered on the next business day.