Payment Policy

Last updated: August 15, 2026

At Whistle And Paw, your security and convenience are important to us. We offer a range of trusted payment methods to provide a simple, secure, and convenient checkout experience.

Payment Methods

Credit/Debit Card

We accept major credit and debit cards, including Visa, Mastercard, and American Express. To pay by card:

  1. Select "Credit/Debit Card" at checkout.
  2. Enter your card number, expiry date, and CVV.
  3. Enter your billing details and confirm your payment.
  4. Once your payment has been successfully processed, you will be redirected to an order confirmation page and receive an order confirmation email.

Apple Pay & Google Pay

For a fast and convenient checkout experience, we support Apple Pay and Google Pay. To use either payment method:

  1. Select "Apple Pay" or "Google Pay" at checkout.
  2. Authenticate using Face ID, Touch ID, or your device passcode, where applicable.
  3. Review your order details and confirm your payment.

Shop Pay

Shop Pay provides an accelerated checkout experience for eligible customers. Simply select "Shop Pay" at checkout, log in or verify your details, and confirm your order.

PayPal

PayPal allows you to complete your purchase securely without providing your full financial information directly to us. To pay with PayPal:

  1. Select "PayPal" at checkout.
  2. You will be redirected to PayPal to log in or create an account.
  3. Review and approve your payment.
  4. You will then be redirected back to Whistle And Paw once your order has been confirmed.

Eligible PayPal transactions may also be covered by PayPal's buyer protection policies, subject to PayPal's applicable terms and conditions.

Afterpay

Afterpay allows eligible customers to buy now and pay in four fortnightly instalments, subject to Afterpay's terms, eligibility requirements, and approval. To pay with Afterpay:

  1. Select "Afterpay" at checkout.
  2. Log in to your Afterpay account or create an account.
  3. Review and confirm your payment schedule.
  4. You will be redirected back to your order confirmation page once your purchase is completed.

Zip

Zip allows eligible customers to pay over time using flexible payment options, subject to Zip's terms, eligibility requirements, and approval. To pay with Zip:

  1. Select "Zip" at checkout.
  2. Log in to your Zip account or apply if required.
  3. Review and confirm your payment arrangement.
  4. Complete your order.

When Is My Payment Charged?

Your payment is processed when you place your order. You will receive an order confirmation email once your payment has been successfully processed.

If your payment is declined, your order may not be completed. Please check that your payment details are correct and try again, contact your bank or payment provider for assistance, or use an alternative payment method.

If you require assistance with your payment, please contact us at support@whistleandpaw.com.

Currency

All transactions are processed in Australian Dollars (AUD). Unless otherwise stated, prices displayed on our website are in Australian Dollars (AUD) and include applicable Goods and Services Tax (GST).

If your bank, card provider, PayPal account, or other payment provider uses a different currency, currency conversion fees or international transaction fees may apply. These charges are determined by your payment provider and are outside the control of Whistle And Paw. We recommend checking with your payment provider before completing your purchase if you are unsure about any additional fees.

Security and Protection

Transactions made through the Whistle And Paw website are protected using secure encryption technology. We do not directly store your complete credit or debit card information.

Payments are processed through Shopify Payments and other trusted third-party payment providers. These providers maintain their own security and compliance measures, including applicable PCI DSS requirements.

While we take reasonable steps to protect your information and provide a secure checkout experience, no method of electronic transmission or storage can be guaranteed to be completely secure.

Refunds and Payment Disputes

If you believe a charge is incorrect or you would like to request a refund, please contact us at support@whistleandpaw.com so our customer service team can review the matter.

Where a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for an approved refund to be processed. Your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

For further information regarding returns, exchanges and refunds, please refer to our Refund Policy. For order changes and cancellations, please refer to our Terms of Service.

Australian Consumer Law

Your rights as a consumer are protected under the Australian Consumer Law. Nothing in this Payment Policy is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

Contact Us

Store Name: Whistle And Paw

Email: support@whistleandpaw.com

Address: 171 Todman Ave, Kensington NSW, 2033, Australia

Phone: +61 439 714 991

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Australian Eastern Standard Time (AEST).

We aim to respond to customer enquiries within 24 business hours, Monday to Friday. Messages received outside our business hours, on weekends, or on public holidays will be responded to on the next available business day.