Privacy policy
Privacy Policy
Last updated: August 15, 2026
Whistle And Paw operates this website and related online store, content, features, products and services (collectively, the "Services").
Our store is powered by Shopify, which enables us to provide our ecommerce Services.
This Privacy Policy explains how Whistle And Paw collects, uses, stores and discloses personal information when you visit our website, make a purchase, communicate with us or otherwise use our Services.
Please read this Privacy Policy carefully.
Personal Information We Collect
Depending on how you interact with our Services, we may collect or process information including:
Contact Information
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
Order and Transaction Information
- Products viewed or purchased
- Items added to your cart
- Previous orders
- Returns and refunds
- Order value
- Transaction details
- Delivery information
Payment Information
- Payment method
- Billing information
- Transaction confirmation
- Other payment-related information
Payment information may be collected or processed by Shopify and the relevant payment provider rather than being stored directly by Whistle And Paw.
Account Information
- Username
- Password or authentication information
- Account preferences
- Saved addresses
- Order history
Communications
- Contact forms
- Customer support enquiries
- Product reviews
- Return or refund requests
Device and Usage Information
- IP address
- Browser type
- Device information
- Cookie identifiers
- Website interactions
- Pages or products viewed
- Referring websites
- Shopping and checkout activity
How We Collect Personal Information
We may collect personal information:
- Directly from you
- Automatically when you use our website
- From Shopify
- From payment processors
- From fulfilment and delivery providers
- From customer service providers
- From analytics providers
- From marketing and advertising partners
- From other service providers where permitted by law
How We Use Your Personal Information
We may use personal information to:
- Process and fulfil orders
- Process payments
- Deliver products
- Provide tracking information
- Process returns, refunds or exchanges
- Provide customer support
- Respond to enquiries
- Maintain customer accounts
- Detect fraud or suspicious transactions
- Protect our website and customers
- Improve our products, website and customer experience
- Analyse website performance
- Provide personalised product recommendations
- Send marketing communications where permitted
- Advertise our products
- Comply with applicable laws and legal obligations
- Establish, exercise or defend legal rights
Marketing Communications
Where permitted by law, we may send marketing emails or other promotional communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the relevant message.
Opting out of marketing does not prevent us from sending transactional communications that are necessary to service your account or order, such as order confirmations, shipping updates or customer service correspondence.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels and similar technologies to:
- Operate our website
- Remember preferences
- Maintain shopping carts
- Analyse website usage
- Measure advertising performance
- Detect fraud
- Provide personalised advertising where permitted
Your browser may allow you to restrict or block cookies, although some website functionality may not operate correctly if certain cookies are disabled.
How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business, including:
- Shopify
- Payment processors
- Fulfilment partners
- Shipping and delivery providers
- IT and cloud service providers
- Customer service providers
- Analytics providers
- Marketing and advertising partners
- Professional advisers such as accountants, insurers or legal advisers
- Government, regulatory or law enforcement bodies where legally required
We may also disclose personal information in connection with a merger, acquisition, restructuring, sale of the business or similar transaction.
Shopify
Our online store is hosted by Shopify.
Shopify processes information relating to your access to and use of our store in order to provide ecommerce functionality and other Services.
Information you submit through our store may therefore be processed by Shopify and its service providers.
Shopify may separately process certain information in accordance with its own privacy policies and legal obligations.
For more information about how Shopify processes consumer personal information, please review Shopify's Consumer Privacy Policy.
International Processing
Some of Whistle And Paw's service providers, including ecommerce, cloud, analytics, marketing, payment or technology providers, may process or store information outside Australia.
The location of processing may vary depending on the services and providers being used.
Where required by applicable privacy law, we take reasonable steps in relation to overseas disclosure and processing of personal information.
Data Security
We take reasonable administrative, organisational and technical steps designed to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no internet transmission or storage system can be guaranteed to be completely secure.
You should avoid sending highly sensitive or confidential information through unsecured communication channels.
Data Retention
We retain personal information for as long as reasonably necessary for purposes including:
- Processing orders
- Maintaining business records
- Customer support
- Resolving disputes
- Preventing fraud
- Complying with tax, accounting and legal requirements
- Enforcing our agreements
Information may then be securely deleted or de-identified where appropriate.
Your Privacy Rights
Depending on applicable law and your circumstances, you may have rights to request:
- Access to personal information we hold about you
- Correction of inaccurate or incomplete information
- Deletion of certain information where applicable
- Information about how your personal information has been used or disclosed
We may need to verify your identity before fulfilling a privacy request.
To make a privacy request, contact us at support@whistleandpaw.com.
Children
Whistle And Paw's Services are not directed to children under 18. Purchases through Whistle And Paw are intended to be made by persons who are at least 18 years old or otherwise have legal capacity to enter into the transaction.
We do not knowingly seek to collect personal information directly from children.
If you are a parent or guardian and believe that a child has provided us with personal information without appropriate permission, please contact us at support@whistleandpaw.com so we can review and, where appropriate, delete the information.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We do not control those third parties and are not responsible for their privacy, security or data handling practices.
You should review the privacy policies of third-party websites before providing them with information.
Complaints
If you have a concern about how we handle your personal information, please contact us first at support@whistleandpaw.com.
We will review your privacy complaint and respond within a reasonable period.
If you are not satisfied with our response, or we have not responded to your privacy complaint within 30 days, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal obligations or privacy practices. The latest version will be published on our website together with its updated effective date.
Contact Us
Store Name: Whistle And Paw
Email: support@whistleandpaw.com
Address: 171 Todman Ave, Kensington NSW, 2033, Australia
Phone: +61 439 714 991
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Australian Eastern Standard Time (AEST).
We aim to respond within 24 business hours, Monday to Friday. Messages received outside business hours or on weekends will be answered on the next business day.